Support mostly met expectations but had some misses
You provided support as promised, though honestly some parts worked better than others. I expected pretty quick responses when I reached out by phone, and in many cases, that happened; the team could help clarify things about the dialer and database features swiftly, which was good. However, when I had more detailed questions about the training content and automatic updates, the answers were slower or more generic than I hoped. The payment and invoicing staff handled my queries in a straightforward way, and signing up was as expected, without surprises. That balance is what makes me give you a middle score because while you clearly met basic support requirements, some gaps were noticeable. I appreciate the honest effort but found the communication inconsistent at times. The telephonic support was pleasant but didn’t always deliver complete solutions on the spot. Overall, your service meets what I expected, no more, no less, though there is room for improvement in responsiveness and depth of help.