Support mostly met expectations but could be smoother
I went in expecting telephonic support to be quick and fairly knowledgeable, and generally that was true. Most times the representatives were able to answer my queries without much fuss, which matched what I hoped for. The only small issue was sometimes getting through the queue felt a bit slow, and occasionally I felt like I was explaining similar details more than once. It wasn’t a big problem, though, because the team stayed patient and helpful throughout. My impression is that the communication was mostly aligned with what I expected, even if a little refinement in the response time and reducing repetitive questions could improve it. That slight reservation kept me just shy of a full five stars, but overall the support definitely made the onboarding and training processes more manageable.