Support mostly good but not suited to my hours
The telephonic support and priority assistance are generally helpful. However, the biggest issue I noticed was that the support hours didn’t quite sync with when I usually work. I found myself needing help several times outside their available hours, and it was frustrating to have to wait till the next day. The software itself and training sessions worked well for me during the day, and guidance on the database and dialer setup was clear. The sign-up and payment processes were straightforward, with invoices arriving in a timely manner. Automatic updates happened without disruption to my work. But when I got stuck on some features late in the evening, the lack of real-time assistance meant delays in troubleshooting. It’s a solid system overall, but this timing mismatch means I can’t rely entirely on support whenever I’m working. So for now, I make do and hope they might extend support hours to better fit varied schedules. Until then, I would say the support service is mostly good but somewhat misaligned with my personal working hours.