Support mostly good but a bit different from past tools
The support offered here stands out mostly because of the quick responses when I called in. Compared to some other tools I've used, WFHI's telephonic assistance felt more personalized though it wasn’t perfect—for example, sometimes the explanations about the software's automatic updates were a bit technical, which slowed down the process for me. I had to ask follow-up questions to fully understand changes in billing and database features. That said, the priority assistance was helpful once I got past the initial confusion. The invoicing and payment experience was consistent and clear, which I appreciated as I often found those to be a hassle in other software. Overall, while there are small areas for improvement, the support is reasonably warm and more accessible than what I expected from similar platforms.