Support mostly found what I needed but search could be easier
My overall experience with WFHI’s support was pretty positive and it mostly did what I needed without causing too much hassle. I found the telephonic support quite practical because whenever I had questions about using the dialer or managing the database feature, I was able to reach someone who understood the issue and guided me efficiently. However, I did notice it wasn’t always easy to locate specific information quickly before calling support. The onboarding materials helped, but the FAQ or resource pages could be easier to navigate and better organized so I wouldn’t have to repeat explanations on simple questions. The billing and payment process was clear once you know where to look, but initial sign-up details could be more transparent upfront. So while support did the job and was reliable, a more user-friendly help section would definitely reduce the need for frequent calls and improve the overall flow.