Support mostly fit my work hours as expected
Initially, I was a bit uncertain whether the telephonic support would be available when I typically work, which is often outside regular office hours. However, to my relief, I found that the support matches closely with my working schedule. I signed up and got my invoice promptly, which set the tone for the efficiency I hoped for. Over the next few days, whenever I called with questions about the dialer or database features, the assistance was available within the time slots I needed, which helped me maintain my workflow without much disruption. The automatic updates happened smoothly overnight, so I did not need to spend time managing these. While the response times were pretty quick during my active hours, there were a couple of occasions when I had to wait a bit longer than expected, especially late at night, but I can understand that availability might be limited then. Overall, the support service quite well accommodated my routine, aligning pretty well with what I was expecting before I started.