Support mostly delayed, but setup finally worked
I found the process to get going with WFHI quite frustrating at times, mainly because support took longer than I expected to respond. The onboarding steps were a bit confusing initially, and when I reached out for help to understand some features like the dialer and database access, the telephonic support was not very prompt. Although the automated updates did not disrupt my workflow, the lack of timely assistance slowed things down significantly. However, once I managed to set up the software and understand the training materials, the calling tools did perform reasonably well, and the invoicing process was straightforward. Still, the overall experience was marred by delays which made the start much longer than I wanted. The sign-up process itself was okay but not very user-friendly for someone new to such a platform. If the support team were quicker to address basic issues, it might have been a more positive experience, but as it stands, I felt stuck for quite some time before the system did what I initially required it to do. I appreciate the tools once they were up and running, but getting there was slower than necessary, which affected my confidence in the service.