1 out of 51 of 5Verified customerSupport and communication
Support moment clicking nahi hua, bahut frustration hui
Main ne socha ki agar koi problem aayi toh telephonic support se turant help milegi, par yeh kabhi achhi tarah se click nahi hua mere liye. Jab bhi software ke dialer ya database mein kisi issue ka samna karna pada, maine kai baar call kiya par response bahut der se aaya aur kabhi kabhi solution bhi incomplete lagta tha. Onboarding process ke time bhi mujhe lag raha tha ki jo training aur guidance mile woh adhuri thi, jiski wajah se main confident feel nahi kar pa rahi thi. Is wajah se mujhe lagta hai ki agle time mujhe support ki zarurat hogi par main sochungi ki kya firse attempt karna chahiye ya nahi. Overall experience frustrating raha with communication delays and unclear fixes during the support calls.