Support mixed; some clarity, some confusion
Looking back on my experience with the WFHI software and training, I found it to be a mixed bag. On the one hand, the software is quite powerful, especially the dialer and database features which fit well into my remote workflow. The automatic updates kept my tools fresh without more effort on my part. On the other hand, I had to figure out a lot by myself during onboarding because the training and telephonic support weren't as thorough as I would have hoped. While the invoicing and payment process was simple enough, I sometimes wished for clearer documentation or a more guided setup. The support staff answered my questions but often felt somewhat generic, leaving me to troubleshoot certain issues independently. Overall, it's a decent setup but not without some room for improvement, especially in the communication and handholding aspects.