4 out of 54 of 5Verified purchaseSupport and communication
Support missed timing for my late sessions
Generally, the communication and telephonic support were helpful when I was working regular daytime hours. Most of the time, responses came quickly or within a reasonable timeframe. But there was this one late evening when I needed assistance around 10 PM, and support wasn't available then. It was a bit inconvenient because I often do work during off-hours due to my schedule. Apart from that incident, the support team seemed consistent in answering queries and guiding me through invoicing questions. The sign-up and payment processes were clear and effortless, so no issues there. I just wish that support hours could match varied working times better, especially for late shifts like mine.