Support missed timely resolution
My experience with the telephonic support was mixed because while the team was courteous, they didn't quite provide timely solutions when I faced difficulties. I tried explaining the issues with the dialer and database integration, but the responses sometimes felt generic and lacking in specifics. On the positive side, they did acknowledge my concerns and did follow up after initial contact. However, that follow-up was delayed longer than I expected, which left me unsure about the status of my problem. Automatic updates also changed some features without prior detailed notice, which added to my confusion when asking for help. Signing up and paying was straightforward, so that part was fine. Still, I felt there was a gap in communication when things went wrong, and the support missed giving me clear next steps promptly. Overall, while I appreciate the effort, I found the support lacked the proactive guidance essential for smooth problem resolution in remote workflows.