Support missed the mark when things went wrong
I was going through the pre-purchase phase, and when something didn’t work right with the invoice generation, I really felt the support side was lacking. They had a telephonic support number, which is great, but when I called, it took ages to get through. I tried explaining the issue multiple times, and it seemed like whoever answered wasn’t really sure how to fix the problem quickly. The software itself was fine, and I liked that the sign-up and payment steps were mostly clear, but when I ran into a problem, there didn’t seem to be a proper way to escalate or get quick resolution. I was hoping for a more streamlined handling of issues especially money-related ones, but it felt like I was caught in a loop of waiting and re-explaining each time. In the end, I think what was missing was better support training or a faster way to fix problems rather than just answering basic questions.