Support mila tha, par thoda zyada effort lagana pada baat karne mein
Maine jab WFHI ki telephonic support team se baat ki thi toh main expect kar rahi thi ki wo asaani se samajh jayenge mera problem aur turant help karenge. Par actual mein mujhe thoda zyada mehnat lagayi baat karne mein, kyunki mujhe baar baar apna case explain karna pada. Pehli call mein mujhe laga ki jo unhone bataya woh thoda vague tha, toh main wapas call kar ke detail mein baat karti rahi. Jo ache baat thi, wo yeh ki unke agents polite the aur dhairya rakhte the, jo mujhe lagta hai ki bahut maayne rakhta hai support experience ke liye. Training aur software ke jo queries mujhe thi, wo shayad thodi technical thin jiske liye unhone mujhe alag se documents ya links provide kiye. Is wajah se mujhe lagta hai ki agar support thoda proactive ho jaye aur basic jaankari pehle de de, toh main zyada asaani mehsoos karti. Aakhirkar, mujhe mera sawaal solve karne ke liye thoda time laga but support ne mera overall impression achha banaya. Bas effort thoda kam ho toh best rahega.