Support mila, par samajh na paaya; sabse last me jab clicks hua
Mujhe starting me lag raha tha ke support easy milega, matlab simple ho jaye process dhundhne ka. Lekin jab software aur training ke beech kuch confusion hua toh maine socha ke wo telephonic support se problem ko jaldi solve kar lunga. Par pata chala ki support ke jo numbers diye gaye the, wahan call karna aur option samajhna itna straightforward nahi tha. Kaafi time tak main confuse ho raha tha ki kis number par call karna chahiye aur samajh bhi nahi aa raha tha ki kaun se step ke liye kis tarah guide milega. Phir training me diya gaya dialer feature use karne me bhi thoda dikkat aayi jab wo apne database se contacts link kar raha tha. Jo software update aate rahe unhe samajhna bhi thoda jhanjhat se bhara tha kyunki kabhi naye features clear nahi hote the. Finally jab main ek baar support ki baat achhi tarah samajh gaya, tab laga ki unka system thoda behtar hai, lekin fuusla ho gaya tha pehle se hi. Matlab ye support process ko thoda aur sahi tarah organize karna chahiye, nahi toh user frustrated ho jata hai jaise main hua tha.