Support mila after itni der, frustrating tha
Main support se help lene ki koshish kar rahi thi, magar sabse pehle mujhe jana pada ki mujhe kya chahiye, ye main easily dhoondh paun. Lekin, bahut time lag gaya. Jab maine call kiya, toh waiting time bahut lamba tha. Chat support pe bhi response dene mein kaafi der lagti thi. Main jo question karna chah rahi thi, wo baar baar repeat karni padi, lagta tha ki woh mere issue ko properly samajh nahi pa rahe hain. FAQs section mein bhi mujhe mera exact problem cover nahi hua. Jab finally kisi ne bola samajh gaya hai, toh confirmation milne mein aur time lagta tha. Har baar mujhe lagta tha ki mujhe support team ke paas direct nahi le jaya gaya, balki ek automatic message system se deal karwa rahe hain. Documentation bhi poor quality ka tha, aur main expect karti thi ki thodi clear guidance mile training ke bare mein. Main pehle bhi support ke liye call kar chuki thi, lekin meri problems properly solve nahi hui. Aise lagta hai ki support process ko improve karna zaroori hai taaki time waste na ho. Mere liye, ye experience exhausting tha kyunki waqt aur mehnat zyada lag gayi. Main chahti hoon ki ye log apne telephonic aur online support ko aur accessible aur quick banayein, warna users frustrated honge. Overall, customer support mein itna time lagna bilkul acceptable nahi hai aur yeh mujhe bahut disappointed kar gaya.