Support might not suit users needing quick clear guidance
In my experience, the telephonic support and onboarding communication were frustratingly insufficient. I anticipated that there would be some learning curve but expected better assistance from the start. Instead, much of the setup required me to figure things out on my own without timely or clear help. The support team was slow to respond and often provided answers that were vague or unrelated to my issues with using the database and dialer tools. The lack of prompt and direct guidance meant I spent hours trying to troubleshoot problems that could have been quickly resolved. The automatic updates frequently changed interface elements, adding confusion rather than easing it, and no clear documentation was offered to explain these changes. For someone looking for active support in navigating the software, this service might not be suitable. The invoicing and payment process was maybe the only part that ran smoothly, but overall, the experience left me feeling under-supported and overwhelmed. I had hoped it would be a more guided experience, but instead, it was largely self-reliant with limited helpful communication available when I needed it most.