Support might not suit those wanting full hand-holding
I found the support service to be somewhat inconsistent. When I needed help with the software's calling tools and database access, I was able to get assistance but sometimes it required multiple calls or emails to get the clarity I needed. The automatic updates occasionally changed features without much explanation, which added to the confusion. Given this, I expect I would likely need to seek support again if I continue using the software regularly. On the positive side, the sign-up and invoicing process was straightforward and well-handled, which eased some concerns. However, I would say this level of support suits users who are comfortable figuring out parts on their own and not those expecting constant hand-holding. For me, it's a balanced setup, but others might find it less ideal if they want more proactive guidance throughout.