Support might not suit if you want quick answers
My experience with support has been frustrating enough that I would hesitate to recommend it to others who value fast, self-sufficient help. Every time I needed telephonic assistance, the process seemed slow and circular, often leaving me with unresolved issues. Despite multiple calls and explanations, the database and calling tools didn’t function as expected for my particular workflow. Automatic updates sometimes caused interruptions instead of smooth improvements, and this added to the difficulty in using the software reliably. The invoicing and payment system was straightforward but didn’t offset the technical challenges I faced. Given how slow and unhelpful the support line felt, I expect I will need similar assistance again and dread repeating the cycle. It felt at times like the support was not sufficiently prepared for deeper technical queries or complex training doubts. Consequently, I find myself skeptical about continuing without major changes to how support operates. For users who only occasionally need help and prefer to solve things independently, this might be extremely off-putting. In my opinion, the support model currently in place suits those who don’t mind extended wait times or persistent follow-ups. But if you need quick, confident troubleshooting, this may not meet your needs well. I had hoped for a smoother experience but instead ended up burdened with continual back-and-forth calls that were more frustrating than helpful. It’s certainly something I’ll carefully reconsider before using again in the future.