Support might be best for those comfortable with some self-sufficiency
I found the telephonic support helpful when I reached out, clear and polite in explaining things. That said, the help line wasn’t always immediately available, so for some quick needs you might have to wait longer than ideal. If you’re someone who likes a lot of hand-holding or instant responses, this might feel a bit limiting. However, if you are comfortable troubleshooting simple issues yourself and using the training resources provided, the support comes across as a welcome added bonus rather than a primary need. The system itself is clear but fairly complex in parts, so a bit of independence helps a lot. For many users, this balance will probably work well, especially those who appreciate having some control over their remote workflow setup. In summary, the support suits those with a proactive stance but might be less ideal if you prefer constant handholding or rapid direct assistance.