Support met some needs but not all; was somewhat routine
My overall impression of WFHI’s support and communication starts with the fact that I expected a mix of one-off and ongoing assistance, and that was pretty accurate. Initial setup was a bit tricky requiring several calls to clarify invoicing and payment details which got sorted relatively quickly. However, after the onboarding phase, the support shifted mostly to addressing routine questions about updates and using the dialer tools. While I was prepared for this, I did expect a bit more proactive outreach or check-ins to help with any hiccups during daily use. The telephonic support was responsive but usually focused on specific issues rather than overall guidance. The automatic updates didn’t cause many problems but also didn’t come with much explanation or user training beyond what was given initially. So the balance of support matched expectations but didn’t exceed them, leaving a sense that once the software was up and running, much of the help was reactive rather than preventive.