3 out of 53 of 5Verified purchaseSupport and communication
Support Met Some Expectations But Label Confusion Stood Out
I expected support to be pretty standard, and overall it was — they answered my calls and tried to clarify my issues. The weird part was the labels on the buttons in the dashboard. They didn’t always match what I thought they would, which threw me off more than once. I’d call in, explain the same thing again and again. The training and onboarding were okay, but that label confusion stood out as a mismatch with what I had expected beforehand. The dialer worked fine though, so no complaints there. I guess I don’t have high hopes that the wording will get better anytime soon based on this. I use it but it feels like I’m always half explaining what I mean to support. Not terrible, just frustrating enough to note.