Support met needs but involved some waiting and repetition
Overall, my experience with WFHI support was positive but with a few minor frustrations. When I first encountered issues configuring the dialer tool and integrating it with the database feature, I contacted telephonic support expecting prompt, efficient responses. While the team was courteous and knowledgeable, I did experience some waiting on hold before connecting with a representative. Once connected, explanations sometimes involved repeating the same information multiple times to ensure I grasped the process and setup steps. This repetition, though probably well-intended, occasionally felt a bit excessive and slowed resolution. Still, automatic updates ensuring the software stayed current without manual intervention were a very helpful element that reduced my workload. The sign-up and invoicing process was straightforward and consistent with my initial expectations. In summary, the support delivered what it promised but could improve by streamlining communication to minimize wait and reiteration, which would enhance user experience significantly.