Support met my expectations steadily, though not always spectacular
I expected support would be polite and helpful, what I got was mostly meeting that expectation day to day. When I had a question about the invoicing process or needed help with the database features, telephonic support responded in reasonable time and addressed my problems clearly. I wouldn't say the communication was outstanding or extremely fast every single time, but it did improve after the initial contact and felt more consistent. The occasional delay or need for follow-up was a bit frustrating, but overall the support was reliable enough to keep my workflow going. The updates didn’t seem to cause major disruptions, and I could handle most routine questions myself. So compared to what I had in mind, the experience was slightly better than expected, though not perfect. I’m comfortable recommending the support level to anyone who’s patient and proactive about following up when necessary.