5 out of 55 of 5Verified customerSupport and communication
Support met most expectations but lacked proactive updates
When I first signed up with WFHI, I expected fairly steady telephonic support to guide me through the software use and dialing tools. That part was delivered well, with decent wait times and knowledgeable callers ready to assist. However, I was expecting more proactive communication when automatic updates rolled out; instead, most of these happened silently and occasionally broke some features temporarily. The database management options were explained adequately during training, aligning well with what I anticipated. Overall, the support offered was standard with no major surprises, but I did miss a bit more attentiveness regarding update notifications.