4 out of 54 of 5Verified purchaseSupport and communication
Support met expectations but with a few extra touches
I found the support and communication to be mostly what I expected before starting. The telephonic support was available and fairly responsive, which helped especially during setup of the database and dialer tools. Their representatives explained things clearly and went through the issues patiently. What stood out was the priority assistance option, which I tried on a technical snag and it did speed up the resolution. However, I noticed the initial waiting time was slightly longer than I had anticipated based on the information given. Overall, the experience was positive because the support not only responded but also ensured I understood the next steps well, making it reassuring even when things didn't go perfectly.