5 out of 55 of 5Verified purchaseSupport and communication
Support met expectations but no major surprises
Before starting, I thought support might be slower due to remote work setup, but it generally matched what was promised. Calls to the support center were answered within a reasonable time during their working hours and the staff were knowledgeable. Occasionally, answers took a bit longer as they needed to confirm specifics about software updates or database syncing features. Yet, overall the communication was clear and efficient. Nothing stood out as exceptional, but also there were no disappointments in terms of responsiveness or clarity. The support experience aligned well with the expectations I had based on pre-purchase information, which gave me a feeling of consistency throughout the process.