Support met expectations but could improve response times
Overall, the support experience matched much of what I expected based on the initial orientation. The representatives were professional and courteous, and the telephonic assistance covered my concerns adequately. On the downside, some wait times and repeated explanations made the interaction a bit tedious, especially when trying to navigate complex areas of the software features like the database and dialer. The onboarding training set me up well, and the invoice and payment setup went smoothly, which was positive. However, the pace at which some issues were addressed did not quite meet my hopes for efficiency. It would be beneficial if the support team could streamline their responses to better complement the otherwise strong communication. Nevertheless, I would say that the service delivered what it promised with a small but important reservation about speed.