Support met expectations, but communication lagged
When I signed up, I thought the telephonic support would be more immediate based on the description I read. The actual experience was mixed: the phone agents were polite, which I appreciate, but on multiple occasions I waited for callbacks longer than I'd expected. The software glitches I encountered were addressed by the support team, though it took some repetition to get the solutions I needed. The automatic updates seemed okay and didn’t break anything, so that part was fine. However, the onboarding flow was slower than promised and the overall communication from the company during this phase was underwhelming. I did get basic help as expected, but I had hoped for faster and clearer updates about when issues might be resolved. The database feature integration was explained fairly well, and I did not struggle there. Summing up, the support staff's attitude is the one good aspect, but the delays and communication gaps really brought down my experience. I expected a smoother process and somewhat more urgency on your part to keep me informed throughout the onboarding steps. This mismatch between what I anticipated and what actually occurred made me question how well the whole support system is organized for busy users needing quick answers.