Support mein zyada matlag mera hi tha
Maine software ko lekar support aur communication kaafi time tak self-solve kar raha tha. Pehle toh mujhe dialer setup mein thoda issue aaya, aur jab main support ko call kiya toh unhone toh basic steps repeat kiye, jis se lag raha tha ki mujhe hi apna kaam samajhna padega. Training toh basic thi, par jitna bhi samjhaya gaya tha usme bhi kuch important points miss the. Maine khud database aur calling tools ko explore karna pada, kyunki manual itna clear nahi tha. Invoice aur payment related questions ke liye mujhe online FAQs use karna pada, aur koi direct assistance nahi thi. Automatic updates toh theek thi, par unki wajah se kabhi-kabhi settings change ho gayi. Overall, agar dubara karna ho toh main shayad nahi karunga kyunki zyada struggle maine khud kiya aur rely karna pada apni skills par zyada, jo expected nahi tha. Onboarding process mein bhi kam transparency thi, jo naya user ke liye thoda discouraging tha. Mujhe lagta hai ki support ko thoda proactive banaya jaana chahiye, tabhi user experience better ho payega.