Support mein zyada help nahi mili, mujhe khud karna pada jyada kaam
Mujhe overall lagta hai ki WFHI ki support aur communication itni achhi nahi thi jitni expected thi. Jab bhi mujhe on-call help chahiye thi, toh mujhe zyada tar khud hi kaafi cheeze samajhni padhi training ke documents aur FAQs se. Support ke numbers se baat karke kabhi kabhi expected clarity nahi milti thi, aur mujhe workflow setup ke complex steps khud discover karne pade. Zaroori tha ki thoda aur proactive guidance mile, jaise ki onboarding ke waqt ya jab automatic updates aaye tab. Jo dialer aur calling tools the, unka use karne mein technical issues aaye, aur unko solve karne ki zimmedari zyada meri hi thi, na ki unki support team ki. Haan, ek baat toh thi ki mujhe invoices samajhne mein madad model se mili, par baaki technical aur daily operations kaafi challenging rahe bina strong support ke. Mujhe lagta hai ki agar communication thoda zyada clear aur responsive ho, toh users ko jyada asaani se workflows samajhne aur chalane mein madad milegi.