Support mein zyada help expect ki thi, par self-help bhi sikhna pada
Mujhe laga tha ki jab bhi mujhe support chahiye hoga toh aap log turant assist karoge, lekin experience mein thoda alag tha. Bahut saari cheezein mujhe khud se explore karni padi, jo ki thoda overwhelming thi, kyunki mujhe onboarding flow mein kuch features samajhne mein time laga. Lekin overall, telephonic support ne jab mai call kiya toh acche suggestions diye tho, bas response time thoda slow tha kabhi kabhi. Jo software ka database feature hai, uska istemal karna asaan tha aur update bhi automatically hota raha, which badiya thi. Main samajhti hoon ki ye platform zyada un logon ke liye acha hoga jo thodi independent learning ke liye ready hain, kyunki pura guidance mujhe turant nahi mila. Payment aur invoicing process theek thaak tha, koi confusion nahi hua wahan. To simply kahun toh, aap ki service kaafi achhi hai magar thodi aur active support hone se aur bhi convenient hota. Yeh thoda sa personal effort maangta hai users se, jo mere liye manageable tha par har kisi ke liye nahi ho sakta.