2 out of 52 of 5Verified customerSupport and communication
Support mein woh personal touch thoda missing tha
Mujhe lagta hai ki WFHI ka support system pehle ke comparison mein thoda kam personal lag raha tha. Jahan main pehle ki services mein directly phone pe baat kar ke detailed samjha paata tha, yahan support mainly scripted answers aur basic guidelines pe seemit tha. Jo queries thi mere paas about dialer functionality aur database customizations, unka jawab thoda generic tha, jisse mujhe apni problems ko solve karne mein zyada mehnat karni padi. Support available toh tha, par woh woh attention aur personalised communication nahi thi jo mein expect karta tha. Yah toh main maanta hoon ki basic queries ke liye helpful tha, par jis depth mein mujhe support chahiye tha, woh missing lag rahi thi.