Support mein wo moment kab aaya hi nahi
Software ke support aur communication mein sabse bada struggle yeh tha ki mujhe setup mein help leni thi, par response time itna slow tha ki frustration badh gayi thi. Ek specific call thi jab support se baat kar rahi thi, tab mujhe laga shayad ab sab clear ho jayega, but usi moment line cut gayi aur kabhi proper connection nahin bana. Baad mein jo communication mila, wo vague tha aur real help kam thi. Onboarding start karna itna time le raha tha ki main confuse ho gayi thi ki kya yeh sahi hai ya mujhe kisi aur option ko dekhna chahiye. Training ka content accha lagta tha, par jab technically sab support na mile toh confidence nahi badhta. Bas ek baar jo moment click hona chahiye tha support se, wo miss hua, jiski wajah se overall process frustrating bana.