support mein wo haath thoda missing laga yaar
Bhai sach bolu toh mujhe puri support system mein kaafi cheezein khud se hi samajhni pad rahi thi. Matlab sign-up karne ke baad training thodi clear thi par jab dialer aur database ko lekar problem aayi toh kabhi kabhi professional madad itni saaf nahi mili. Main soch rahi thi ki telephonic support se jaldi aur asaani se help milegi, lekin usmein mujhe jyada wait karna pada ya response delayed mila. Automatic updates theek hain par thodi confusion hoti ki kaun sa version hai, kab update hua, kyunki ye sab bataane ka system setup nahi tha. Purchase aur invoice process bhi thoda complicated lag raha tha, jo ki normally itni badi problem nahi hone chahiye thi. Mujhe lagta hai ki agar poora step-by-step guide ya jasie customer ke saath closer contact hota toh zyada behtar hota. Overall, support thoda missing tha matlab ki jo main expect kar rahi thi wo mila nahi, aur thoda zyada khud hi problem solve karni padti thi jo frustrating ho sakta hai kisi naye user ke liye.