1 out of 51 of 5Verified purchaseSupport and communication
Support mein timely response ki kami thi
Mujhe laga support team ka response fast hoga, par woh kahin ka kahin uss level pe nahi tha. Jab bhi maine telephonic help mangi, toh ya toh wait zyada hota tha ya fir jo mile, unka jawab frustratingly slow tha. Bahut simple queries ko bhi samajhne mein time lagta tha aur clear solutions nahi milte the. Training sessions achhe the, lekin jab software ka issue hota tha uss waqt koi immediate banda available nahi hota tha call par, jo meri productivity pe bura asar dalta tha. Payment aur invoicing system sahi tha, par support ke bina main confuse feel karta tha kabhi kabhi. Mujhe lagta hai ki agar support thoda zyada attentive hota, toh overall experience better hota. Philhaal ye meri expectations ko fulfill nahi karta.