Support mein time zyada laga, confidence kam mila
Maine jab support team ko contact kiya tha, toh mera expectation tha ki wo jaldi se meri problem samjhenge aur swiftly solution denge. Lekin reality mein, unka response time kaafi zyada tha, jo mujhe disappoint kar gaya. Pehle se mujhe pata tha ki telephonic support thoda busy rahega, par itna delay nahi socha tha. Support conversations mein kai baar mujhe wahi baat repeat karni padti thi, jo frustrating tha, especially jab main time save karna chah raha tha. Us comparison mein jo main dusre software mein experience kiya hai, wahan ka support thoda zyada prompt tha aur confidence milta tha ki meri madad ho jayegi. Final solution milne tak mujhe kai calls aur mails karni padin, jis wajah se mera work flow thoda disrupt hua. Software update ke baad changes ki baat bhi unhone clearly nahi batayi, toh confusion bhi bana raha. Aise support ke bawajood main abhi bhi software ko use karta hoon, par confidence level expected se kaafi niche hai.