Support mein time jyada laga but labels ajeeb lage
Yaar, mujhe bataun toh support ke labels aur wording samajhne mein bahut time laga. Matlab, jab support line pe bola 'database synchronization' toh thoda confused ho gayi ki exactly kya karna hai. Wo terms itne clear nahi the, especially jab main naye software ki training le rahi thi. Support team ne jo instructions diye, wo English main the, par thoda unnecessarily technical lagte the. Us wajah se mujhe baar-baar puchna pada aur thoda frustration hua. Iske alawa, telephonic support ka response time thoda slow tha, matlab wait karna padta tha kabhi kabhi lambi der. Jo automatic updates hote hain, unke baare mein bhi clear instructions nahi diye. Jo ek positive baat thi wo yeh ke finally mujhe support team ne helpful tips diye, bas un labels ko thoda simple karna chahiye tha. Total mila ke process bahut smooth nahi tha aur samjhne mein jyada waqt lag gaya, jo ideally nahi hona chahiye tha.