Support mein thodi kami thi, self-help zyada zaroori thi
Main WFHI ka software use kar raha tha aur samajh raha tha ki support aur communication system achha hoga. Haan, training material toh tha, magar jab maine kuch complex queries dialer aur database ke baare mein poocha, toh mujhe jyada proactive support nahi mila. Phone par support team politely response deta tha, par zyada detailed guidance nahi milti thi. Mujhe kai baar khud apne aap software ke features explore karne pade, aur documentation dhundhna pada. Jo training mujhe mila woh thoda generic tha, specific problems ke liye customize nahi tha. Onboarding thoda fast tha, but phir bhi thoda guidance aur milti toh acha lagta. Automatic updates achhe hain, aur wo smooth chal rahe the, par features ka practical use samajhna thoda time le raha tha. Overall, software accha hai aur utilities useful hai, par thodi aur transparency aur support hone chahiyein tha, taki new users zyada easily settle kar saken. Main puri tarah rely nahi kar sakta ki har baar mujhe sab khud hi set karna padega, jo kabhi kabhi frustrating hai. Lekin fir bhi value mil rahi hai, toh agar thoda aur help milta toh aur acha hota.