Support mein thodi gadbad lagi, communication clear nahi tha
Mujhe lagta hai support team se baat karte waqt jo labels aur wording use karte hain, woh thoda unclear tha. Jab maine dialer ya software ke kisi feature ko lekar query uthayi, toh responses itne simple Hindi mein nahi the, jisse mera samajhna mushkil hua. Labeling and instructions mixed language ke wajah se thodi confusing bhi lagi. Main appreciate karta hu unki koshish, par thoda aur simple aur seedha communication hota toh jyada asaan ho jata. Training bhi thoda better ho sakta tha is regard se, agar terms aur instructions clear hote toh. Overall mood tha ki help milna mushkil nahi, par sometimes words and labels confuse karte the rather than help. Payment aur invoicing mein koi dikkat nahi thi, par support ke samay ye clarity kam thi, jo thoda disappointing tha.