Support mein thodi baar repeat karna padta hai, ye dikkat thi
Mujhe generally WFHI ke telephonic support se kuch help mili lekin ek cheez jo thodi irritating thi, wo thi baar-baar apni problem dobara repeat karna padna. Jab main support ko call karta tha, toh kai baar agent ko mere issue samajhane mein time lagta tha, jiske wajah se mujhe main point phir se explain karna padta tha. Wait time zyada toh nahi tha lekin ek tarah se vo baar-baar repeat karna thoda frustrating tha. Communication thodi predictable thi lekin response time granite tha. Jo positive baat thi wo yeh thi ki finally problem solve ho jata tha, aur database aur dialer related queries pe agents kaafi knowledgeable lagte the. Lekin agar ye repetition kam ho jaye toh pura support experience aur behtar ho sakta hai. Invoicing process aur automatic updates mein mujhe koi dikkat nahi ayi, bas support calls mein ye ek sticking point tha jo mein note karna chahta hoon.