Support mein thodi ajeeb baatein mili
Maine software use karte waqt dekha ki roz roz ke din me support ka response thoda inconsistent lagta tha. Kabhi to representative samajhdaari se baat karta tha aur relevant solutions deta tha, jo acha tha. Lekin kai baar jab main urgent queries ke saath call karta tha, woh ya to late attend hota tha ya fir basic cheezen repeat karta tha. Kuch features mein training mujhe achi lagi, specially database integration ke parts samajhne mein. Par overall, communication kaafi frustrating raha. Updates toh automatically aa jate the, par unka impact ya usability kaafi confusing lagta tha. Jo mujhe sabse zyada surprise kiya, woh ye tha ki software ka dialer tool kabhi kabhi freeze bhi ho jata tha, jo meri expectations se kafi door tha. Main maanta hoon ki product mein potential tha, par daily usage mein jo support chahiye tha, woh consistent nahi mila, isiliye rating two stars dena theek laga mujhe.