Support mein thoda surprise mila, expectations waise nahi the
Maine socha tha ki jab main support team ko call karunga toh sab kuch smoothly chalega, lekin experience mixed raha. Pehle toh response time thoda slow tha jo accha nahi laga, par phir jo explanation mila, woh kaafi clear tha aur problem ko step-by-step solve kar diya gaya. Training ke dauraan maine software ki basic samajh li thi, magar jab actual issue aaya toh thodi confusion hui ki kaunsa feature kaise use karna hai, iss wajah se mujhe phir se support chahiye tha. Dialer aur calling tools theek-thaak chal rahe the, lekin kabhi kabhi lag ho jaata tha, jisse frustration hua. Invoice aur payment process expected se thoda zyada complicated tha, lekin overall jo support mila, woh useful tha. Shayad agle baar jab bhi service chahiye hogi, main phir se try karunga, par abhi thoda uncertain hoon.