Support mein step wise guide missing thi
Main WFHI ke support se baat kar raha tha aur mujhe laga ki unke communication mein thodi kami thi. Jab mainne unhe call kiya, toh jo steps diye gaye woh itne clear nahi the, matlab har kadam ka sequence mere liye logical nahi laga. Thoda out of order lag raha tha jo mujhe confuse kar raha tha. Unhone jo solutions diye, woh thode incomplete lag rahe the, aur maine baar baar unhe repeat karna pada apni problem. Kuch ache moments the jaise ki unhone ek baar clear instructions dediye, par overall main yehi chahta tha ki sab kuch ek sensible order mein ho taaki main asaani se follow kar sakoon. Telephonic support neat tha, par usmein consistency nahi thi ki har samay ek hi tarah se baat ho. Invoicing process thoda smooth tha aur payment confirmations toh theek thi, main is baat ko maan sakta hoon. Lekin jab baat support ki aati hai toh main expect karta hoon ki unka flow mere practical samasya ke liye seedha hoga, jo is case mein missing tha. Mujhe lagta hai ki agar woh step wise logic improve karte, toh problemi jaldi sulajh jati.