Support mein sabse zyada confusion aur frustration hui
Main WFHI ki support team se jo communication experience kar rahi thi, woh mujhe bahut disappointing laga. Jab main unse telephonic support ke through apni queries clear karna chahti thi toh explanations bohot unclear aur adhure the. Har baar jab main question poochti thi, mujhe lagta tha ki woh mujhe sirf general ideas de rahe hain, clear step-by-step guidance nahi mil rahi thi. Yeh baat onboarding ke dauran sabse zyada frustrating thi kyunki mujhe product ke use aur features samajhne mein help chahiye thi. Dialer aur database features ke baare mein main proper understanding ke bina kaam nahin kar paayi thi, jo ki bahut zaroori the. Payment aur invoicing ke process mein bhi confusion tha, par support ki taraf se sapport achha nahi mila. Mujhe lagta hai ki agar communication zyada clear hoti aur explanations well-structured hote toh main zyada comfortable feel karti. Lekin yeh aspect poora tareeke se fail hua aur isi liye product use karte waqt maine avoid karna shuru kar diya tha. Overall main support mein clarity ki kami ke karan khush nahi thi.