Support mein sabse badhia nahi tha
Maine kaafi din tak WFHI ka support use kar raha tha, par mujhe laga ki daily communication mein wo theek se kaam nahi kar raha. Har baar jab mai kisi issue ke baare mein baat karti thi, toh mujhe lagta tha ki samjhaane mein time zyada lag raha tha aur replies itne clear nahi the jitna chahiye. Onboarding ke dauraan software setup mein bhi kuch problems aaye, jin par support se baar-baar follow up karna pada. Yeh delays meri productivity ko bhi affect karte rahe, specially jab dialer ya database access mein dikkat aati thi. Baar-baar explain karna padta tha ki kya problem hai, par communication mein clarity nahi thi, jo frustrating tha. Mujhe laga ki telephonic support ke response time aur communication style dono improve karne ki zarurat hai, kyunki ek baar maine toh ye bhi socha tha ki shayad main galat kar rahi hoon, par aisa nahi tha. Mujhe umeed thi ki updates ya training se yeh problem solve hogi, lekin daily use ke dauraan mujhe yeh consistent issues dekhne ko mile. Overall, support system mere liye satisfactory nahi tha aur main disappointed ho gayi thi.