Support mein repetitive baatein aur long wait the sabse bada issue
Jab bhi koi problem aayi, tab mujhe lagta tha ki shayad support team teliphonic help efficient de payegi par asa nahi hua. Har baar call pe lagbhag same jankari repeat karwani padti thi, aur kabhi kabhi ruk ruk ke hold par rakhte the jo kuch zyada hi tha. Ye kaafi annoying tha aur samajh nahi aata tha ki kya mera call priority pe hai ya nahi. Halanki ek cheez achhi thi ki training sessions during onboarding zyada detailed the, usse software ko samajhne mein madad mili thi. Automatic updates software mein timely aate rahe, jo thoda smoothness laya. Lekin support team ke saath communication mein consistency nahi thi, aur yeh mujhe lagta hai ek major drawback hai. Payment aur invoicing process bilkul sahi aur easily manageable tha, bas support experience kaafi disappointing raha.