Support mein repeat calls aur wait karna thoda ajeeb tha
Jab main support ko call karta tha toh mujhe thoda ajeeb laga ki baar baar apni baat repeat karni padti thi. Har baar jab new agent ne baat pakdi, woh apni taraf se poori jankari lene lagte the, jisse waqt zyada lagta tha. Waiting time bhi expect se zyada tha, jo ki main ne socha nahi tha jab maine pehla contact kiya tha. Training session mein content to theek tha, par mujhe lagta hai ki thoda aur quickly clarify kar sakte the agar support mein kisi ek aadmi ko hi point of contact banaya hota. Dialer aur database feature mein koi badi dikkat nahi thi, woh kaafi sahi kaam karte the. Payment process bhi seamless tha, jo thankfully ek acchi baat thi. Overall, itna frustration nahi tha par yeh repetition aur wait time thodi surprise thi mere liye, jise main soch raha hoon ki behtar kiya ja sakta hai thoda.