Support mein mix tha: ek baar setting hui, par regular follow-up bhi chahiye tha
Maine dekha ki setup ke process mein kuch cheezein ek baar hi dohrani padti thi, jaise ki software ka installation aur initial training session. Lekin baad mein bhi regular support ki zarurat padi, especially jab main calling tools aur dialer ko update karna chahti thi ya database mein changes karne the. Telephonic support generally available hai, par har baar same prashn ka jawab lena padta tha, jo thoda time-consuming tha. Invoice aur payment process thoda straightforward tha, par kabhi kabhi updates automatic nahi hote the, toh mujhe manually check karna padta. Mujhe yeh bhi laga ki sign-up aur onboarding flow mein thodi inconsistencies thi jisse completion mein thoda aur samay lag gaya. Overall, ek baar initial setup ke baad bhi mujhe kuch ongoing support chahiye hota tha, jo kabhi kabhi thoda delayed mila, is face ko thoda zyada streamline karna chahiye.