Support mein kuch surprises the jo expect nahi kiye the
Main soch raha tha ki support service transparent aur helpful hogi, jaise ki website par likha tha. Lekin jab maine unse baat ki, toh mujhe laga response thoda late aaya aur baar-baar mujhe apni baat repeat karni padi. Main admit karunga ki unka dialer system accha tha, jis se calls manageable bani, par overall jo communication flow tha wo usual se kaafi alag tha. Pehle laga tha ki support team mujhe ek hi baar mein sari madad provide karega, lekin asliyat mein mujhe baar-baar phone karna pada aur patience rakhna pada. Mera expectation tha ki training aur onboarding ke hisaab se support smooth hoga, par wo experience utna straightforward nahi tha jitna maine socha tha. Invoicing aur payment process toh theek tha, koi badi dikkat nahi thi, aur software updates bhi timely mile, par support ke silsile mein thodi frustration hui. Shayad main thoda zyada proactive communication expect kar raha tha, par wo nahi mila. Overall, main kahunga ki support thik-thak tha, par expectations ke hisaab se chhota disappointment raha.