Support mein kuch important cheezein missing thi, order mein confusion hua
Main WFHI ke support ka istemal kar raha tha aur mujhe laga ki unka approach thoda logically organize nahi tha. Jab main unse initial call pe baat kar raha tha toh mujhe lag raha tha ki unhone mere issues ko sahi order mein handle nahi kiya. Pehle mujhe basic verification karne ko kaha, jo acceptable tha, lekin uske baad mujhse repeated questions pooche gaye bina kisi clear guidance ke. Jab maine poocha ki next steps kya honge, mujhe clear roadmap nahi mila. Training sessions bhi thoda mixed lag rahe the, jo process ko samajhna mushkil bana raha tha. Communication ke dauran mujhe lag raha tha ki support team mujhe jaldi se jaldi resolve karne se zyada general information de rahi thi. Overall, mujhe laga ki unki communication flow mein thoda structure kam hai aur process zyada efficient ho sakta tha. Isi wajah se rating main 2 de raha hoon, kyunki positive toh tha support ka tareeka samajhne ka, par process jo follow hua woh theek nahi tha.